2% Discount Available on Open Account Orders
Open account orders receive 2% discount if paid 10 days or net 30 days. A finance charge of 2% per month (annual rate 24%) will be assessed on all accounts over 30 days. To set up an account, simply call our customer service department and request a credit application or download a credit application here. Credit approval should be completed within 2 weeks of receiving a completed application. You will be notified upon approval.
Labor Warranty
Stens Corporation offers a comprehensive written labor warranty program for qualified servicing dealers. View Warranty Information.
Competitive Prices
List, along with dealer and gold medalist prices are coded in the Stens catalog. Dealer and gold prices are listed to the right of the suggested list price.
For example, an item coded YCO395/GL336 indicates the item has a Dealer Price = $3.95 and Gold Price = $3.36.
Net Priced items are not eligible for medalist pricing.
Prompt & Efficient Service
Orders placed online or phone prior to 4:00 pm ET will generally be shipped the same day. Orders placed via fax or email prior to 4:00 pm ET will generally be shipped the same day.
Backorders
If an item is temporarily out of stock will be shipped, the backordered item will be shipped the week stock becomes available. Backordered items may be included with other order shipments, instead of sent individually, if orders are shipping the same week.
Backorders shipped via UPS Standard Ground are shipped free-of-charge.
Returned Goods Policy
Stens guarantees part satisfaction and quality!
If you need to return a part,
1. Call the Stens Customer Service Team at 800-457-7444 and receive a Return Authorization Number for the item discussed. 2. Package the item in a mailing box/container, including the Return Authorization Number on the mailing package. Do Not write or mark on the part’s packaging.3. Send the item to Stens.
Return authorization numbers are valid for 30 days for the specific item(s) reviewed with Stens Customer Service. The return authorization number must be included with the returned part and noted on the return shipping packaging.
All returned items should be mailed using a shipping box/container with the shipping information attached to the shipping package. No shipping labels or writing should be made directly on the original part packaging.
There is no restocking fee on returns due to warranty claims, defective items, or due to Stens shipping errors (if reported within 30 days). All other unused items, in the original, undamaged packaging will incur a 20% restocking/processing fee.
Obsolete and special order items cannot be returned at any time.
Shortages and Shipping Damages
All shortages or shipping damage claims must be made within 30 days of the invoice.
In the case of damaged shipments, indicate "damaged" when signing for the package and call us immediately for further instructions. Keep the original carton and damaged merchandise for possible inspection.
Product Liability
All Stens products are automatically covered by a $5,000,000.00 comprehensive liability policy for both bodily injury and property damage.
Force Majeure
Stens shall be under no obligation to perform any contract when performance is prevented by fire, strike, labor dispute, war, embargo, transportation delay or failure, material shortages, supplier default, government intervention or act of God or for any other cause beyond the control of Stens.
Parts Country of Origin
Stens carefully selects vendors that share our commitment to high quality. All products, foreign or domestic, are subject to the same rigorous quality standards. The country of origin is printed on the item packaging or label.